Retail Exchange 2023

Welcome to our first retail roundup of 2023!

With 2023 well underway, we're focusing in this issue on the topic of innovation and the technology, processes and mindset enabling retailers to deliver better outcomes for their customers.

As always, we like to shine the light on some of the incredible work carried out by our clients and partners that's transforming consumer retail experiences, and to showcase some of the exciting projects undertaken by our employees.

There are also some retail events coming up, for which we invite you to save the date, and new resources we'd like to share with you!

Rich Lowe, CEO

Insight and Opinion

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Whose roadmap is it anyway?
Balancing the needs of your retail business with upgrading the IT estate can sometimes make it feel like the technology dictates the roadmap.

Retail resilience
Whilst the UK may be heading into a challenging period of recession, our industry is renowned for its innovation and resilience.

Taking a 'benefits-led' approach to modern commerce transformation
Creating a compelling backdrop for change requires the right technology choices.

The customer is always right. That’s the often-cited mantra in the retail and hospitality industry. Today’s customers have more choice than ever thanks to the enhanced technology which retailers can deploy to deliver a better customer experience.

We recognise the pressures retailers are facing to continually transform and improve their customer experiences. So we've launched 'Make Your Mark' - a resource hub of insights, case studies, helpful tips, and technology trends to help retailers deliver standout customer experiences.

Enabling peak trading success for our retail customers

At PMC we're proud to offer a 24/7 Retail Service Desk that runs 365 days a year.

Over the Christmas peak trading period, we’re pleased to say we smashed our SLAs with a 98.5% achievement, and kept the front-line services of our retail customers running smoothly across 31 countries and 9 time zones!

And of course, our teams had some fun along the way too! We captured a few of our favourite highlights from this year’s peak trading in a short video. Enjoy viewing! 🎬

The big takeaways from NRF 2023

NRF 2023 showcased lots of new and exciting solutions that are set to change the retail landscape in the next year. Our top takeaways included:

Frictionless shopping is here, and there are many good solutions that don’t require you to completely rebuild stores.
The divergence of POS is creating some sector-specific solutions and narrowing down market choices for retailers, but not necessarily in a bad way.
RFID - the question now is not should you use RFID, but rather how do you use RFID.
Robots, robots, robots…
Some great American breakfasts!

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Celebrating our customer successes

When Signet Jewelers business went fully online during Covid, they realised a seamless, online customer experience was their top priority.

They needed a search and merchandising tool rolled out across two of their major brands in record time, and we… well, we love a challenge!

Roll forwards two years and we’re proud to say we’re still supporting Signet on their Digital Transformation projects. And thanks to our long-standing partnership, their release speed has tripled in the last year!

Find out more

Save the Date for the Retail Technology Show

From 26-27 April 2023, we are at the Retail Technology Show in Olympia, London.

We warmly invite you to drop by our stand to discuss the latest services and solutions we are using to support retailers on deploying a better customer experience.

We'll send out more details in due course, but in the meantime, please do save the date and register your attendance.

Find out more

Meet the Team

Nichola Blandford | New Business Development Manager

Nichola is typically the first contact point for PMC's new and potential customers, helping them explore technology solutions, IT services or consulting that can fit their business needs.

Prior to working for us at PMC, Nichola worked as Head of Merchandising for brands including Burberry and Ted Baker. She also founded her own recruitment company, sourcing and placing talent exclusively in Retail and suppliers in the retail sector. Her detailed knowledge of the retail and luxury goods industry, combined with her ability to build relationships and understand client's needs, is what makes her a perfect fit for our New Business Team. You can connect with her via LinkedIn.

Danny Rappaport | Director of Consulting

Danny leads the technology consulting division of PMC Retail, supporting our clients on IT and business strategy projects. He has a wealth of experience in providing technology and business services to the retail, finance and CPG sectors, and is extremely passionate about our markets and the opportunities that exist for our customers in today’s global digital economy.

Danny's also a regular blogger on LinkedIn and enjoys adding his thoughts and insights around new market opportunities that exist for our customers in today’s global digital economy. Connect with him via LinkedIn.

About PMC

PMC provides the retail and B2C expertise, relevant skillsets and flexible teams required to deliver Technology Transformation for our customers. Located in the UK and India, with a growing team of 500 people, delivering services 24x7x365, we partner with our customers and leading technology vendors to deliver best in class services and solutions.

With over 20 years' experience, we understand the vital importance of ensuring the highest systems performance and uptime for customers and employees. Our customers place their trust in us to provide independent advice, Professional Services for IT transformation, and effectively manage their IT throughout Managed Services teams.

Retail Exchange

Retail Exchange

Welcome to our first retail roundup of 2023!

Insight and Opinion

Helping Retailers Make their Mark

Enabling peak trading success for our retail customers

The big takeaways from NRF 2023

Celebrating our customer successes

Save the Date for the Retail Technology Show

Meet the Team

Nichola Blandford | New Business Development Manager

Danny Rappaport | Director of Consulting

About PMC